Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)

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ERP & CRM

Effectively manage relations with your customers

Enterprise Resource Planning (ERP) is a type of business software that aids companies manage and automate their core operational processes. This can incorporate inventory management, financial accounting, and human resources. Customer Relationship Management (CRM) helps companies effectively manage their customer relationships. The purpose of a CRM system is to help businesses keep track of their customers, manage interactions, and develop long-term relationships with them.

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Invest

Invest in ensuring maximum customer satisfaction

ERP and CRM are crucial for most enterprises as both are business applications that store & analyze data in a related database. Both applications are delivered through an on-premises model or software as a service (SaaS). The vendor manages the software in the data center, and customers can easily access it through the cloud from any part of the world at their fingertips.

ERP and CRM Offerings

1

SAP ERP

SAP's ERP architecture is entirely real-time, unlike others that require batch postings to transfer information between interfaced ERP systems. SAP doesn't focus on specific verticals. Instead, it plays well in just about all of them and lists dozens of links to specialized ERP implementations on its site.

2

Oracle E-Business Suite

Oracle software offers many ERP options to make your working smooth and effortless as it spans all facets of ERP and all industries. It offers multiple functions like General Ledger, Payables, Receivables, Cash Management, Oracle Project Portfolio Management, Sales, Customer Relationship management system, Advanced Planning & Scheduling, Business Intelligence, HRMS, Payroll, Landed Cost Management, TMS (Transportation/G-Log), and Process manufacturing.

3

Microsoft

Microsoft's ERP softwares offer access to the employee portal, vendor portal, and customer portal. It also offers a wide variety of functions, including General Ledger, Account Payable, Accounts receivable, Fixed Asset, Cash and bank Management, Expense Management, Budget, Cost accounting, Cost Management, Sales and Marketing, Procurement and Sourcing, Product Information Management, Inventory, Management, Warehouse Management, Project management and Accounting, Production control, Master Planning, Human Resource, Payroll, Service Management, Call center, Retail, Transportation Management, and Security and Administration.

4

Salesforce

Salesforce is a cloud computing SaaS (Software as a service) Customer Relationship Management (CRM) tool that aids businesses and enterprises with customer relationship management and streamlining every business process from procurement and production to effective customer service and management.

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