Contact Centre Solution

Cloud-Based Contact Centre Solution

NItyo Infotech has collaborated with Ozonetel, a Leading Cloud Based/Hosted Contact Center Service Provider integrated with all major CRMs and OMNI channels. The company was conceptualized in 2007 to build an efficient full-stack customer experience software with a grand vision of successfully solving the practical problems that creates a barrier for call centres to make the most of their communications platform worldwide. The collaboration is focused on boosting agent efficiency, designing intuitive dashboards, and reducing call handling time to enhance customer interaction and value.

Why Us?

API Hits Daily

Consumers

Daily Calls

Calls Handled

150

Used Across Countries

Uptime

Our Offerings

Inbound

Modern IVR

Effectively reduce cost per customer with self-service and multi-level IVR options.

Smart Routing and ACD

Accelerate responses with the help of sophisticated routing & automatic call distribution.

Automated Recordings

Auto-record calls and view recordings against customer tickets for easy tracking.

Sophisticated Mentoring

Boost performance with Sentiment Analysis, Live Monitoring, Whisper & Barge-in tools.

Mobile App

Facilitate work from anywhere while tracking every call.

Seamless CTI

Effortless access to customer information for better conversations and interactions.

Outbound

Multiple Auto Dialers

Effectively speed up campaigns with a choice of predictive & progressive dialers.

CRM Integration

Improve conversions with seamless CRM integrations.

Real-time Reports

Monitor performance across multiple campaigns with ease.

Data Security

Ensure utmost customer privacy by masking customer phone numbers.

Click-to-call

Sales representatives can Click-to-Call prospects from their CRM.

Call Recordings

Call recordings are automatically recorded and logged.

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Cloud Telephony