Conversational AI

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Conversational
CX Platform

Conversational
CX Platform

A combination of advanced technology and human intelligence provides businesses with unprecedented real-time resolution and on-demand fulfilment services. The primary objective is to enhance interactions between businesses and consumers by offering exceptional responsiveness, personalization, and intuition. This approach benefits enterprises globally by enabling them to provide exceptional service that sets them apart from their competitors. Utilizing cutting-edge technology and a team of highly skilled professionals, businesses are equipped with the tools required to succeed in today's fast-paced, highly competitive marketplace.

COMPLETE CX AUTOMATION

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Marketing Automation

Marketing Automation is the technology that automatically manages marketing processes and multifunctional campaigns across various channels.

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Customer Support

Customer Support refers to the team of professionals who offer help when customers have trouble with a company's products or services.

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Conversational Sales

A Conversational Sale is a dialogue-driven approach to eCommerce sales. The approach highly relies on engaging with the customer via multiple online tools.

Our Offerings

1

Best Multilingual NLP Model

Fueled by Zero-shot Learning, Our Dynamic NLP reduces the setup & training time of the NLP model from months to minutes while fetching an intent accuracy of 97% and above right out of the box.

2

Voicebot
in Action

83% of customers believe that talking to your customers is essential to Customer Service because the voice is interpersonal, informal, and inherent to human communication.

3

Humans +
AI Automations

Automation flows for humans will help to resolve complex disputes by retrieving information from multiple systems and executing the necessary actions with just one click.

4

Omni-Channel

With the help of the Omni-Channel, customers can now connect with the organization through various channels in over 120+ supported languages.

5

NLP
Benchmark

Our approach came out on top despite the handicap of using half the data (50% less) than the other players.

6

No-Code
Chatbot Builder

Build a bot quickly without no-code input and developer dependence. It's as easy as drag-and-drop. Make exciting conversational bots with unique UI features within ten clicks. Anyone can do it!

7

Ticketing and
Live Chat Module

Tickets help you handle complex cases that can't be resolved during a chat. They're all kept in one place, so no question stays unanswered.

8

Live Chat With
AI Suggestions

The option to select from the list of pre-formed list of response options has been made effortlessly straightforward.

9

Video Calling and
Screen Sharing

A one-stop destination for all your innovative communication needs, as it offers a wide array of features, including the ease of video calling and screen sharing.

10

Live Chat -
Auto Translations

Offers auto translations in live chat to promote clear communication without creating unnecessary barriers.

11

Self Serve Analytics

Get deeper insights into your users' actions on the bot and why in real time. Track and analyze key metrics to understand user intent better, improve chat experience and increase goal completion.

Nityo Connect

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